Manchester computing / IT
Siemens Danish Technical Support
Job Purpose:
Servicing a Siemens Account the role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.
Experience Profile:
Previous Helpdesk experience and solid IT background
Fluency oral and written in Danish & a good working knowledge of English.
Key Accountabilities:
Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities
Identify, evaluate and prioritize customer problems and complaints
Analyze customer problems and formulate plans of resolution
Utilize all technical resources to solve customer problems
Serve as a point of escalation for other Helpdesk Services agents
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Assist in evaluating new services, processes and technologies introduced at the helpdesk.
Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated service group or client help desk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Additional projects as required
Technical Criteria:
Working knowledge of Microsoft applications and Operating Systems
Contact Finbarr O'Connell Hays IT on 021 464 8197 for further opportunities with Siemens Cork
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