Role Summary:-

Provide specialist HR advice and support to all employees and management, ensuring a consistent approach is taken, which aligns with LBM company policies. In addition you will be responsible for the delivery of a defined set of HR projects, assignments and services.

Working in conjunction with both Call Centre and Team Managers you will provide direction and updates on both statutory and company HR requirements to ensure that relevant policies and procedures are embedded.

You will be working alongside the Senior HR Business Partner & HR Business Partner in order to implement a robust human resource strategy that responds effectively to the needs of the business.

You will be a results driven individual with a strong character, who will continually seek to improve the team processes and procedures, providing justification for this to the Senior HR Business Partner and Senior Management.

Key Responsibilities:-

Provide specialist advice to all colleagues
Interpret and deliver HR initiatives
Take a proactive approach in achieving and exceeding the site HR KPI’s (Contact Centre Performance, Site Attrition, Site Absence etc)
Identify and recommend change through engaging the key stakeholders in driving continuous improvement across the site
Conduct and record exit interviews and coordinate regular reports and statistical data relating to colleague retention
Support Operational Managers on Disciplinary & Grievance casework, ensuring legislation, policy and best practice are follow and HR KPI’s are achieved
Lead the management of casework in relation to sickness absence and long term absence, including making recommendations, giving advice and support to Operational Managers, setting up case review meeting and capability meetings
Support Operations with the development and maintenance of Performance Management across the site, this includes developing managers’ skills in this area, leading on capability related casework, and advising and guiding managers through the relevant policies and procedures
Support the HR Business Partner to successfully deliver defined projects
Analyse/highlight problem areas/processes to drive continuous improvement across the operational areas of the business
Provide updates on general and statutory HR requirements
Develop existing and implement new company policies
Ensure relevant policies and procedures are embedded
Act as primary contact for all HR issues arising within operational areas
Deliver appropriate training packages to the business, specifically linked to Management Development (in conjunction with the Training Department)
Ability to ensure all HR guidelines set are adhered to by team management
Manage own performance and personal development of the HR Administrator
Undertake and participate in HR & Training projects for the business as agreed with the Senior HR Business Partner
Keep up to date with changes in employment legislation
Analyse absence data and produce reports to key stakeholders

Experience and Skills:-

Experience of working in a rapidly changing and challenging environment
Knowledge of key HR process areas
Up-to-date knowledge of changing legislation (inc. employment law)
Proactive and decisive approach to problem solving
Analytical and problem solving skills
Strong organisational aptitude and proven time management skills
Highly flexible team working approach
Extensive knowledge of Microsoft packages
Highly motivated, pro-active and enthusiastic
Strong professionalism
Responsive and customer focused

Personal Attributes:-

Excellent people management skills
Proactive and decisive approach to problem solving
Analytical and problem solving skills
Strong organisational aptitude and proven time management skills
Highly flexible team working approach
Highly motivated, pro-active and enthusiastic
Strong professionalism
Responsive and customer focused
Resilient, independent and self motivated individual
Ability to balance customer service and drive for compliance without inhibiting business development
Highly effective communicator with an ability to work remotely with Managers and HR colleagues
Well honed powers of persuasion and influencing skills
Behaves responsibly and efficiently in use of resources and services

Competencies:-

Commercial Awareness (2B)
Planning and Reviewing (2B)
Communication (2B)
People Development (2B)
Working Relationships (2B)
Change Management (2B)
Performance (2B)
Leadership (2B)

Salary:-

Full Time, Permanent, 38.75 Hours per week, 5 out 7 days

Up to £20,000 DOE

Location:-

North West – Sites Across Altrincham, Stockport and Middleton

To apply for this position please send a full CV and covering letter including your salary expectations and notice period.

Contact details

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