We have opportunities in this role in Manchester (Quay Street).

This is a full time position. The shift patterns are between:

Mon-Fri 8.00 am - 9.00 pm, Sat-Sun 8.00 am - 6.00 pm

Salary: £17,595 plus excellent bonus potential and benefits

Find the best way forward for everyone
Despite what you might think, join Barclays as a Collector and your job won't be to chase people for money. It will be to contact customers whose accounts have fallen into arrears, get to understand their situation and arrange repayment terms that protect their interests as well as our own. The difference being, it's as much about listening as it is about talking.

What you'll give our customers
Life's full of ups and downs so it's inevitable that some of our customers may have financial difficulties from time to time. But it's important that we find a way to solve these small problems before they become big ones. Working with minimum supervision, you'll handle both inbound and outbound calls with customers in arrears to negotiate repayment terms that work for both of us. By gaining an understanding of each customer's circumstances, you'll be able to use your empathy and negotiation skills to find a way forward from potentially complex financial and emotional circumstances.

What you'll get in return
Help our customers get the best that Barclays has to offer, whatever they're circumstances, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need call centre experience, negotiation skills and superb interpersonal skills so you can quickly build a rapport with customers and gain their trust. It's a fast-paced, challenging environment, but your resilience, cool-head and ability to come up with simple solutions to complex financial problems will make sure customers ultimately remember the answers you provided, not the problems they were in.

To apply, please follow: https://barclays.taleo.net/careersection/2/jobdetail.ftl?lang=en_gb&job=00007516&src=JB-11422

We'll judge you on your abilities and nothing else.
Careers built around customers

Contact details

• Click here to apply for this job

Anti spam: Do NOT contact me offering services or anything of a commercial nature.