System Support Technician


Company

This company, based in the Greater Manchester, are a software consultancy who delivers enterprise level solutions to an array of clients in various industry sectors. The company have been established for 15 years, building up a reputation for delivering elegant software solutions to an exceptional quality standard.



The company works using a core .Net framework which supports the development of all business processes, as a result, the framework is an exceptionally robust and complex piece of development which has a broad spectrum of potential in regards to the type of applications it is able to support. In addition to the core product, specialised layers and services have been developed in order to market the product to specific industry sectors such as insurance and retail.



Because of the proven success of the model and the tangible product which can be sold within the relevant industry sectors, the company is finding itself in a very strong position and as such is experiencing a surge in demand for its product and service.



Job Description



As a result of the success of the business, the company need an additional member to their IT Support team. They key points are as follows:



Analyze customer product support issues
Develop and acquire in-depth knowledge of products and applications
Collaborate with other support team members to share knowledge of issues and corresponding resolutions or workarounds
Work with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution
Develop training and support materials
Provide feedback information to product development teams
Maintain and update relevant company databases (support knowledge, CRM, product etc.)


Requirements

HNC or above in an IT related discipline
Strong installation and technical support background
Communicate effectively both internally at all levels, and externally with suppliers and customers
Capable of growing technical knowledge
Works under own initiative, willing to take ownership of problems and follow through to completion
Strong, structured analytical skills
Computer literate
Excellent written and verbal communication skills
Excellent time/project management skills


We accept all applications irrespective of age, gender or religious persuasion.

Contact details

• Email: Click here to reply to this ad

Anti spam: Do NOT contact me offering services or anything of a commercial nature.