TEAM LEADER - CMS
£23K+

Job Summary

The main purpose is to act as a Team Leader encouraging, mentoring and developing all members of the team to their maximum potential. Also to ensure the team meets is objectives and targets and to continuously improve the quality of the team's work.


Core Responsibilities

Monitoring the caseload/workload of team members distributing files or tasks and dealing with capacity planning

Maximising the personal development of team members and identifying training needs ensuring that post training evaluation takes place

Providing an 'environment' where team members feel motivated

Promoting team working

Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans

Monitoring weekly and monthly financial management information of the team and team members and managing performance of team members against Key Performance Indicators

Checking incoming and outgoing post as required by administrative policies and procedures

Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings.

Speaking with clients and developing relationships with key stakeholders.

Managing team members according to the firms policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances

Effectively deal with complaints through agreed handling processes.
PLEASE EMAIL CV's to eileen@acs-recruitment.co.uk

Contact details

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• Phone: 0151 236 0555